Terms of Service
Last updated: January 27, 2025
1. Acceptance of Terms
By accessing or using TKC Group's AI agent services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Services.
These Terms apply to all users of our Services, including visitors, customers, and other users who access or use our Services.
2. Description of Services
TKC Group provides AI-powered automation services, including but not limited to:
- Custom AI agent development and deployment
- Business process automation solutions
- Lead qualification and customer service automation
- Marketing and sales automation tools
- Executive assistance and workflow management
We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time.
3. User Accounts and Registration
To access certain features of our Services, you may be required to create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain and update your account information
- Keep your account credentials secure and confidential
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized use
We reserve the right to suspend or terminate accounts that violate these Terms.
4. Acceptable Use Policy
You agree not to use our Services to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Transmit harmful, offensive, or inappropriate content
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt our Services
- Use our Services for competitive intelligence or benchmarking
- Reverse engineer or attempt to extract source code
5. Payment Terms
Fees and Billing
- Fees are charged according to your selected service plan
- All fees are non-refundable unless otherwise specified
- Prices may change with 30 days' notice
- Late payments may result in service suspension
Creator Program
Our $99 Creator Program includes a refundable deposit policy as outlined in the program terms. Refunds are processed within 7 business days of request.
6. Intellectual Property Rights
Our Rights
TKC Group retains all rights, title, and interest in our Services, including all intellectual property rights. You may not copy, modify, or distribute our proprietary technology.
Your Rights
You retain ownership of your data and content. By using our Services, you grant us a limited license to process your data to provide our Services.
Custom Development
For custom AI agents and applications developed specifically for you, you will receive full ownership rights upon completion and payment.
7. Data Protection and Privacy
We are committed to protecting your privacy and data security. Our data practices are governed by our Privacy Policy, which is incorporated into these Terms by reference.
You are responsible for ensuring you have appropriate rights to any data you provide to our Services.
8. Service Level Agreement
We strive to maintain high service availability and performance:
- Target uptime of 99.9% for production services
- Scheduled maintenance with advance notice
- Support response times based on your service tier
- Regular backups and disaster recovery procedures
Service credits may be available for significant outages as outlined in your service agreement.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim
- We are not liable for indirect, incidental, or consequential damages
- We do not warrant that our Services will be error-free or uninterrupted
- You use our Services at your own risk
10. Indemnification
You agree to indemnify and hold harmless TKC Group from any claims, damages, or expenses arising from:
- Your use of our Services
- Your violation of these Terms
- Your violation of any third-party rights
- Any content or data you provide
11. Termination
Either party may terminate these Terms:
- With 30 days' written notice for convenience
- Immediately for material breach of these Terms
- Immediately if required by law
Upon termination, your access to our Services will cease, and we may delete your data according to our data retention policy.
12. Governing Law and Disputes
These Terms are governed by the laws of [Jurisdiction]. Any disputes will be resolved through:
- Good faith negotiations first
- Binding arbitration if negotiations fail
- Courts of [Jurisdiction] for injunctive relief
13. Changes to Terms
We may update these Terms from time to time. We will provide notice of material changes through:
- Email notification to registered users
- Prominent notice on our website
- In-app notifications
Continued use of our Services after changes constitutes acceptance of the updated Terms.
14. Contact Information
For questions about these Terms, please contact us: