Introduction
E-commerce businesses face high support volumes, cart abandonment, and returns. AI agents can handle customer service, recommend products, track orders, and process returns—all automatically.
E-commerce Challenges
- High Support Volume: Hundreds of inquiries daily
- Cart Abandonment: 70% average abandonment rate
- Returns: Complex return processes
- Product Questions: Repetitive questions about sizing, materials, shipping
AI Agent Capabilities
1. 24/7 Customer Support
Handle common questions, provide product information, and route complex issues to human agents.
2. Product Recommendations
Suggest related products based on browsing history and purchase patterns.
3. Order Tracking
Provide real-time order status, shipping updates, and delivery estimates.
4. Returns Processing
Handle return requests, generate RMA numbers, and process refunds automatically.
Integration Stack
- E-commerce: Shopify, WooCommerce, BigCommerce
- Payments: Stripe, PayPal
- Shipping: ShipStation, Shippo
- Inventory: TradeGecko, InventoryLab
Impact Metrics
- Support Deflection: 50-70% of inquiries handled automatically
- Conversion Rate: 15-25% improvement
- NPS: 10-15 point improvement
- Response Time: Instant vs. hours
Ready to automate your e-commerce operations? Start a free trial or book a call.